Anonymous
map-marker Lexington, South Carolina

Faulty parts

*** on radio has been replaced four times. The plastic piece that holds the seat controls has a large crack.
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Talitha A Vhq

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Wheel Design for Off Road Package on Tundra TRD

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Toyota - Wheel Design for Off Road Package on Tundra TRD
Toyota - Wheel Design for Off Road Package on Tundra TRD - Image 2

I paid extra for an "off-road" package on my 2024 Toyota Tundra TRD. I live in the country on 8.5 mi of gravel county road in CO.

In the 1st 1500 miles on the truck, I had accumulated some mud on my truck so took it to a manual car wash, cleaning the tires as one might on a vehicle. After washing the truck, I noticed it began to shimmy at around 50mph. Thinking there may be a problem with the alignment and living 2 hours of mountain roads from the nearest toyota dealer, I took it to a local tire shop, who put the vehicle up on the rack and declared there was a design flaw in the wheels such that it collected mud on the inside wheel well, causing the shimmy. It could only be cleaned out by putting the vehicle on a rack and cleaning it really well.

I called the dealership where I bought the vehicle who said it sounded like a design flaw and I should take it to my nearest dealer. I was going to the Denver metro area so made an appointment @ Autonation in Centennial, CO.

After looking @ the vehicle they said, "yes, the mud is collecting in the wheel well, but there's nothing we can do about it, so you need to call Toyota.

So, I called Toyota, who after 5 min of deliberation while I was on hold, said, "mud is an outside problem not associated with the wheel design and the wheel is working as designed, so we can't do anything about it." When I asked if I was supposed to put the vehicle up on a rack every time I got mud in it, they said, "I suppose". The attached pictures are the inside of my wheel well after just ONE WEEK of having the wheel wells cleaned by a tire shop! The vehicle currently starts to shimmy @ 50mph

THIS is how Toyota "takes care" of their customers - but putting them @ risk of wrecking due to the entire OFF ROAD package of the truck shimmying like the wheels are going to fall off every time you drive it IN THE MUD.

I wasn't even OFF ROAD!!

I was driving on my county road to my HOME. I DO NOT RECOMMEND TOYOTA TRUCKS.

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Preferred solution: The wheels exchanged for wheels that don't collect mud on the inside @ no cost to me.

User's recommendation: Do NOT trust that Toyota puts appropriate wheels on their "off road" vehicles - They do not and will not take responsibility for your safety after you drive off the lot.

Gwynn D

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I expected QUALITY, but that is not what i received.

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Toyota - I expected QUALITY, but that is not what i received.
Toyota - I expected QUALITY, but that is not what i received. - Image 2
bought a tundra in dec 2022, darn thing has spent more time in the shop than on the road. coming up on 30 days straight in shop once again for hybrid and turbo issues... AGAIN. No comunication for the dealership and Toyota doesn't care either.. then of course there is this jewel, below. not sure if Toyota staff can't read or perhaps they fired their quality control staff??? Either way, I'm very unhappy!!
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Loss:
$81000
Pros:
  • Cars are great i own a lexus daughter has a corola
Cons:
  • I bought a truck that i cant use because of all the issues

Preferred solution: truck fixed properly total refund or replace truck

User's recommendation: Do not buy a Toyota SUV OR TRUCK (3 recalls in less than a year)

adam p Lnn

Toyota review as a warning to any prospective customer about the manufacturing defect on Tacoma charcoal gray trucks

Toyota review as a warning to any prospective customer about the manufacturing defect on Tacoma...
Toyota review as a warning to any prospective customer about the manufacturing defect on... - Image 2

TACOMA BUYER BEWARE! Do not purchase the Toyota Tacoma in charcoal gray You will regret it, just like I am.

I did exactly that (bought a brand new Toyota Tacoma) and a few years later, the paint started fading at a drastic rate (see images below) and now Tayota says that their own faulty paint job will cost me $15,000 to fix. Their paint is a manufacturing error and to fix it, I must pay $15,000 for their manufacturing mistake - and if you buy this truck, you will too.

Full story: I bought a brand new Toyota Tacoma off the lot at a Toyota dealership in LA. This was the first year of the Tacoma brand new design. I specifically flew to LA to buy that exact truck color and then I drove it back to the bay area.

We have fairly mild weather here and I have 3 other cars in the family. So the truck and all the other cars are exposed to the exact same mild weather (it doesn't freeze here and the temperatures average in the 70s and low 80s).

After 2 years, the original manufacturers clear coat started to fade on the Tacoma and now, the paint is faded, splotchy, dull and milky white in sections. The entire roof has faded off. All lthe other cars are perfect.

Only the Tacoma is messed up. Obvioulsy the clearcoat was poorly applied or was defective.

When I went to ask Toyota fix this (clearly this is a manufacturing error), they refused and said that if they were to get it fixed, I would need to pay an additional $15,000 to repaint the hood, the roof and 2 other spots. 4 panels: $15,000 to repaint!

I wrote to the president of Toyota (Jack Hollis) who never answered me, but instead delegated the matter to a lady named Lyndzee (she refused to provide her last name). Toyota's answer to this matter: Toyota will do nothing to fix the problem and that I need to pay an additional $15,000 to have their faulty paint job fixed.

Im sure the other colors are fine.

But STAY AWAY FROM THE CHARCOAL GRAY! It WILL fade on your truck (see the images of my truck as proof) and TOYOTA will shirk any responsibility. So do yourself a favor and stay away from this color.

Im disgusted at their outright refusal to accept ownership and responsibility for whats clearly a defect. I have 4 cars in total.

The Tacoma is the only car that is messed up and it's the youngest of our vehicles. The paint on my new tacoma now looks like it's 30 years old!

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Loss:
$15
Pros:
  • Typically great engines
Cons:
  • Paint job on the charcoal gray is terrible
Lorena C Onp

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Verified Reviewer

Worst costumer sevice

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Toyota - Worst costumer sevice
I had a car accident Dec 20 with 3 year old minor with disabilities My sensors, steering wheel and other stuff were not functioning. I almost lost my job due to pannick attacks that cause high blood pressure. My son hasn't been going to school due to not having a car which he needs to go due to he's disabilities. I have spend so much money on Lyft and ordering food. Also my CC cards are maxed up due not working as much due to pannick attacks due to the car accident.
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Loss:
$8

Preferred solution: Full refund

User's recommendation: Don't buy Toyota

Aimee O Fth

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Toyota airbag saved me

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I was on my way to work on December 14, I was stopped at a red light. The light turned green, I accelerated at a regular rate, the vehicle that was coming around.

The bend had his brights on, and I thought I was pulled further to the left side, so I veered off to the right, the berm of the road caught my tires, and I could not recover, I ran into the guard rail going no more than 25 mph. The last thing that I remember was seeing a mailbox to my right and thinking that I was going to hit it. I never saw the guardrail, that's how fast it happened. The next thing I heard was the car saying that we've detected you've been in an accident, are you okay, do you need an ambulance and police dispatched?

I still didn't realize that the guardrail was right next to my head. I think the vehicle behind me was the one that made a call to 911 was actually the one who said I think she's alive. After that, the Eaton EMT put me in the squad and took me to McCullough-Hyde Memorial Hospital where I had fantastic care.

To walk away from a car accident like this with major bruises and a few cuts on my legs, I just want to thank TOYOTA for all the safety features on my 2022 Toyota Corolla that made this possible. If I ever get to own a new vehicle, IT WILL ONLY BE A TOYOTA.

Im also starting my last year in college (at 53 years old) so my work hours will be cut from 40 hours a week to about 15 hours, if Im lucky.

Im going to school to be a surgical technician. I also help take care of my 81 year old dad who is recovering from a broken back because he fell backwards.

Im getting ready to go through a divorce and at the moment, Im driving his car so when we divorce, Im not real sure what Ill do.

If I ever own another new car, like I said, it will only be another Toyota. It will probably be a RAV4 because it sits up higher and makes me feel safer.

Thank you for all the work that goes into the safety features of any Toyota vehicle.

View full review
Loss:
$20000
Cons:
  • I just do not have enough money to get me another toyota

Preferred solution: I just wanna say thank you for all the safety feature that you offer on Toyota vehicles

User's recommendation: Don’t settle for less, get a Toyota

Cherin H

Issues with a car I bought I bought for Toyota universe at 1485 Rt 46E in little falls nj

Issues with a car I bought I bought for Toyota universe at 1485 Rt 46E in little falls nj
Issues with a car I bought I bought for Toyota universe at 1485 Rt 46E in little falls nj - Image 2

I purchased a 2020 Toyota RAV4 on February 14 the same day when I left to go to work the car radio was acting up and the radio shut off. I made a complaint they told me to bring it back.

I took it back the next day around 12 PM, they said they were going to fix that issue. I did not receive the car back until 26 February after I received it on the 26th. The trunk would open sometimes and it would not open. I have pictures to show I reported it to the sales person.

He reported it to the manager they told me to come up there. I went up there the sales manager Just simply said that its nothing they could do. I would have to wait 30 days for the warranty to kick in before they can look at it a waste of my time that day. I left a few days later, the radio shuts off again I sent them a video and pictures and they said that I would have to bring it in now I call and ask am I going to get a loaner when I bring it in they said no we cant give you a loaner so I asked him how long is it gonna take to fix?

They said they dont know I feel like the manager just use sales manager or Orlando is very insensitive because I had not had that car for a day and it gave issues and when I first spoke to him on the phone he told me oh you already signed the papers.

The car is yours theres nothing we could do about it once you signed for it is yours we cant change it or anything But anyway Im hoping that something can be fixed because I have a Party rental business and right now its a very very inconvenience to me that I cant get my trunk open. Sometimes it should be working all the time Im paying $737.per month for this car that I have issues with the trunk and the radio thats unfair .

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Preferred solution: Price reduction

User's recommendation: Don’t shop there

James R Ryy

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Verified Reviewer

Bad customer service

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Toyota - Bad customer service

Bought 2 brand new vehicles at Roseville Toyota 1/10/24... 1 being the BZ4X.

Been a month and FINALLY got the app and the car to work to charge the car. What an annoying hassle and run around. Nobody seems to have a clue or seem to care. Regretting this car now!!!

2nd is a Tundra and the app is still not working and back and forth to the dealership and phone calls with ZERO progress.

Apparently they allow anyone to access and take ownership of the vehicles media and even though I am the 1 and only owner I am locked out and have had to email proof of ownership just to try and get access to my own vehicle.

Hard to believe you drop over $100,000 and nobody gives a *** if the product works properly.

Don't buy Toyota!!! The sales and service teams are worthless once they take your money!!!

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Cons:
  • Bad customer service help

Preferred solution: Price reduction

User's recommendation: Don't buy Toyota

Yamel M Cht

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My car got stolen inside the parking structure

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Toyota - My car got stolen inside the parking structure
Toyota - My car got stolen inside the parking structure - Image 2
Toyota - My car got stolen inside the parking structure - Image 3
Toyota - My car got stolen inside the parking structure - Image 4

I go in to ask for a car an hr later I walked out because I didnt like the deal , my car been parked inside the guest parking lot was stolen . I go back and try to get somebody to help me but the manager was there he thought it was funny and laughed and said come back tomorrow .

I was in distress I had my kids with me crying because we didnt know what was happening . I have a tracking device on my car I try to explain to them that my car was inside the lot that we needed to check the cameras . I called the cops and I get a notification that my car has been moved I run to the location inside the parking structure and we see a man that works for the Toyota dealership get out of my car . They moved my car to the 2 floor parked it by the newest cars .

I get a report from the police . I dont understand how they were able to move my car with out car keys and it had a stick so they wouldnt steal my car but eventually they were able to turn on my car . I tried calling to general manager yesterday to get some kind of explanation and they are careless and rude .

I want to press charges on the person that open my car and thought it was ok to move it around . No one has responded to me my kids had a very distressful time we deserve an explanation.

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Preferred solution: Apology

Tony J Abi

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Poor customer service

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Poor custoSCAM ALERT ***

Really disappointed by the customer service at Nalley Stonecrest Lithonia Ga location. I booked a grand Highlander from this location on December 27th 2023.I saw the car I wanted there ,but that one doesnt have the bench seat.

The manager Kenneth told me a car with bench seat will come in 2 days, the only difference between the car there now and the one coming in 2 days is the seat. So I trust them that the one coming in 2 days also have moon roof. While I test drive I told the sales person Justin that, my 1 year old son will really enjoy this moon roof because it panoramic and goes all the way to the back. When I went to the location to pick up the car on the 29th they have the car there with bench seat.

But after all the sales procedure finish me and the sales person Justin realized this one doesnt have moon roof. I was really disappointed because I really wanted that for my son. I was ready to leave the car there and go back home.But Justin and another manger Oliver told me , I can take the car with me , they will find a car with moon roof from other location soon and replace it for me. I asked what you mean by replace ?

Oliver told me all I have to pay is the extra money for the moon roof. I agreed an left for there with the car. Then I dont hear anything back from them. Even when I text Justin I bearly hear anything back.

Then I contact Kenneth , he told me he will find a car for me. After 2 months finally they find a car. All this time I only used the car while I travel with my son. I kept it in garage most of the time to keep it safe and new.

When I reach here on February 27th to get the car, now everything changed.

They broke all the promise. They are saying my current car value went down by $5,000 . Now I have to pay $5,000 more to the car with moon roof.

I told them thats not what explained to me. One manager Micheal Trot dealt with me that day told me Oliver is not a manger, I shouldnt listen to what he said.

Basically they dont trust their employees there.

Micheal told me he will reach out to me Feb 28th before 12pm , after talk to the General manager , Richard Sanchez .

As usual he never call me back, so I reach him around 2pm and left message.

Later that day Kenneth called me with really nasty attitude and told me all they can do is give me $1,000 more. you can either take it or not. I told him thats not what explained to me, then he start yelling at me .

I called the location back and told the receptionist that I wanted to talk to Richard Sanchez the General manager. The lady told me he is currently busy , but she will pass the massage and have him call me back .

Its been almost 2 days since then And I still didnt get a call back from Richard.

I live in Lawrenceville and drove all the way to Lithonia because I really like the location when I bought a car from them in 2021.

This time they really broke my trust. Extremely poor customer service from ( Justin, Kenneth, Micheal and General manager Richard Sanchez).

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Loss:
$5000

Preferred solution: Price reduction

User's recommendation: Please avoid Nalley stone crest Lithonia location.

Sherry G Szr

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Rusted frame on Toyota Tacoma 2008

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Rusted frame on Toyota Tacoma 2008
Bought this vehicle new. Love it planned on keeping for the rest of my life. Recall on rust. Took it in and had it serviced for this recall. It still has problems with rust on the frame. They had the vehicle for a day. Said they reunder coated it. Still has rusted to the point of where Im concerned about safety. This is a standard five speed of which use has been 99% on road use. Please answer as to how your company would proceed to make this right.
View full review
Loss:
$12000
Cons:
  • Theyre hard to get in contact with at the service station

Preferred solution: Rust on vehicle frame fixed.

User's recommendation: Take note Toyota choose not to even read my email to see what my problem is with there product. How’s that for customer care and communication? Would you buy from a company like this? I have had several of their vehicles. I believe their neglect and plain ignoring this customer has just ended a long term customer relationship with them. Probably will park this vehicle on public display with a posted explanation so people can see for theirselves Toyota products and how they back and service their products.

Lisa K Idh

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Verified Reviewer

Complaint about a local dealer (in Israel)

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I would like to report about an EXTREMELY BAD car repair service in Nazareth. Last week, we took my dad's car (CHR 2019) to Toyota's repair service in Nazareth to check the reason for car's overheating.

The car stayed there for checking for about 2 days then they informed us that we needed to change the Engine head. We went to the garage to speak to the garage manager (his name is Erven) and he clarified that it's not the engine head, but rather the "Engine head gasket kit", and the cost would be about 8000 NIS.Other than the price being exaggerated, I asked to clarify what is the reason for the overheating. He was not able to provide an answer! He said that he doesn't know, and he cannot tell, and said that maybe it's just wear (בלאי)!!Noting here that the car goes into an annual service only in that certified garage, and has travelled thus far about 40,000KM only, and mainly my father drives this car inside the city.

So I'm not sure what kind of "wear" such a "reliable" car should have!! and how on earth was he not able to identify the reason (!!!) for the overheating. I requested the Service manager (her name is Dalal) to give me a report of the check-up that was made in the garage (I paid 300 NIS for this check-up) and mainly I wanted to know what they checked and if what reasons for the overheating were eliminated, but she said she cannot give me such a report because they don't know what the reason is (!!!). All she could provide me with is the offer for changing the "Engine head gasket kit" (which again they referred to in the "official report", as "engine head" (using wrong terminology again).Unfortunately, I had to take the car out of the garage, and take it to another garage in Nazareth and they were able to identify the reason and they are working on fixing it.I'm writing this email while I'm extremely disappointed from the low level of professionalism I face in that garage in Nazareth.

This is giving a bad name for Toyota (wear after less than 40K KM !!) and a bad name for the car repair service level that Toyota offers.

This is very unfortunate and extremely disappointing. I almost got ripped off in that garage, and the attitude that the garage manager has is also very unprofessional: Not identifying the reason, not being able to explain what they checked, fixing what they claim to be a result of the overheating without fixing the reason for the overheating, overpricing!!!I wish this message can be passed to higher management and to global company.

Thank you

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User's recommendation: Before buying a car, look for an honest and professional dealership that can professionaly do a proper car repair service.

Maziar

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Verified Reviewer

My Compensation

Hello,

This is Maziar Khosravi. I bought a Toyota Camry SE 2014 four cylinders.

Its control relay had problems. I bought a new one from your dealers. Unfortunately, it had problems and not only it melted itself, but also it damaged other parts of my car. My electrician told me cost of parts is $5200 and labor is $2000.

I paid $1500 to now and I need to pay $7200 more. Unfortunately, It still have electrical problems and its electrical problems have not been resolved yet because the defeated part made a bunch of electrical problems. I asked my compensation ($8700) from the dealer, but they replied to me, "My name is Nino and I am the VP and operator of Lustine. If you have an issue with the manufacturing of the part you need to contact Toyota corporate.

Lustine Toyota did not make this part that you had installed in your vehicle. Lustine Toyota will not be compensating you anything for buying the part from the dealership. There will no further communication from myself or any of my employees about this concern."

I contacted Toyota corporate, but they replied to me, "Thank you for contacting Toyota Motor Sales, U.S.A., Inc. We have researched your case and apologize for your concern regarding the part that you purchased.

According to your file, and information provided by Lustine Toyota, the dealer has reviewed your request and declined assistance. We apologize, we were able to send your request to Lustine Toyota. However, we are not involved with the sale of parts or service. Please contact the customer relations manager Vanessa Papee at Lustine Toyota if you have any additional questions at 703-494-****."

Unfortunately, they are playing with me because the dealer referred me to Toyota corporate because they believe they didn't make the part, and Toyota corporate referred me to the dealer because they believe the dealer sold the part and the dealer is responsible for it.

I contacted the Brand Engagement Center Advocate.

They told me somebody from Woodbridge dealer would contact me until 2/13/2024 and if nobody contacted me, They asked me to contact Brand Engagement Center Advocate, but when nobody contacted me from the dealer, I contacted Brand Engagement Center Advocate, but they said We have received your most recent comment and added it your original case #240131****13. Please be advised any additional comments will be added to your original case number, and any new cases created will be automatically closed with no response.

I paid $8700 for the repair of my car, but my car still has electrical problems. The part of the dealer damaged electrical parts of my car. I gave them a solution.

I asked them to give me a 2024 Toyota that doesn't have any electrical problems, but they didn't reply to me. Please help me to get a 2024 Toyota from your company so that I don't have any electrical problem in my new 2024 Toyota.

Best regards,

Maziar

View full review
Loss:
$12000
Pros:
  • Toyota vehicles
Cons:
  • Bad customer service help

Preferred solution: I like to get a 2024 Toyota because my car still have electrical problems.

1 comment
Maziar

Hello, Why didn't you reply to my message yet? Best regards, Maziar

Andres A Mqi

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Verified Reviewer

Never buy a car in Toyota Gettel Punta Gorda

Never buy a car in Toyota Gettel Punta Gorda

The following is a letter I am planning to make viral in the internet. No more abuse from Toyota.

I am also going to be filing a court case next week against Toyota.

Test or the letter:

A few months ago, after a serious accident in my Toyota Prius, Toyota Gettel in Punta Gorda repaired a serious damage in the front of my car. A couple of months after the repair, the engine began to make a strange noise and the dashboard showed the low coolant signal. The engine was burned out for serious coolant leaking. Toyota Gettel did not accept responsibility for a faulty repair and decided to change my engine for an old one with 31 thousand miles, a blatant abuse.

Allstate paid the old engine and the labor, but they told me that they were extremely uneasy with this. A couple of months after the first engine was changed, I noted a strange noise in the engine and the low oil signal. The engine was burned out again. Toyota found a bumped oil filter leaking oil, and the car engine splash protector was intact ruling out any accidental damage of the filter on the road.

Toyota Gettel did not accept responsibility again and claim some kind of projectile hitting the oil filter, a theory completely denied for Allstate. Consensus of Allstate and many mechanics consulted, faulty repair again. The possibility of an accidental damage of the oil filter on the road is close to zero, and Toyota Gettel, once again, decided not to accept responsibility, offering me a 51-thousand-mile old engine, and asking me to pay for the labor, another blatant abuse of the consumer. I have complained many times to Toyota Gettel and Toyota Corporate, no response.

Frankly, I will never buy a car again in the Toyota Gettel dealer. Toyota Gettel in my opinion, the worst dealer I have ever encountered in my life, they are doing enormous damage to the Toyota brand with the way they abuse customers.

Andres Angel

View full review
Loss:
$1500
Pros:
  • Excelent car
Cons:
  • Horrible dealer toyota gettel charlotte county

Preferred solution: Full replacement of my engine at no cost and apology of Toyota Gettel for faulty repair, 2 times in a row.

User's recommendation: Never buy a car in Toyota Gettel Punta Gorda

Resolved
Andrea C Bbj

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Verified Reviewer

Resolved: Having been contacting Toyota in reference to my car being paid off. They give me some exorbitant amount. Then I find that I only owe $2.09

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Updated by user Mar 15, 2024

Company fixed the issue and I have been provided with apology. Toyota called me and waived 400.00 of the 500.00 late fee.

I agreed.

Though all of the late fee should have been waived. The car was paid for, for Pete's Sake!

Original review Feb 29, 2024
They now say I owe 531.00 in late fees. How so?!! The car is paid for. It has reached its maturity date. To boot, I can not speak to anyone at Corporate toyota because the reps can not give out the number. A total scam, if you ask me. $2.08 to $531. is HORRENDOUS. HELP!!
View full review

Preferred solution: Price reduction

User's recommendation: Go with Honda or Ford. Run far away from money hungry TOYOTA

Anonymous
map-marker Kankakee, Illinois

Recall

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Toyota - Recall
The recall has something under my Bumper hanging down I called Toyota they told me to get a rental car and pay out my own pocket which is stupid because I didn't cause this to happen so should I have to pay out pocket I waited on hold for ever then they have no Solution this dangerous to keep driving this the second recall in less then 3 months
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User's recommendation: Toyota is not same anymore

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